Terms & Conditions

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Terms and Conditions

Terms and Conditions (T&C) document is essential for any travel agency, including one operating in Nepal. Below is a sample Terms and Conditions draft tailored for a Nepal-based travel agency. You should adapt it based on your exact services, legal counsel, and business model.

Booking and Payment

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  • All bookings must be confirmed with a completed booking form and a non-refundable deposit (typically 20%-30% of the total trip cost).
  • Full payment must be made [15/30] days prior to the departure date.
  • Payments can be made via bank transfer, credit card, or mobile wallet (e.g., eSewa/Khalti, etc.).

Pricing Policy

A pricing policy is a strategy businesses use to determine and manage the prices of their goods and services. It's a crucial part of a company's overall marketing and financial plan, as it directly impacts revenue, market share, and customer perception.
  • Prices are quoted in [NPR/USD] and are subject to change due to currency fluctuations, changes in government taxes, or unexpected increases in third-party charges.
  • Once fully paid, prices will not change unless due to force majeure circumstances.

Cancellations and Refunds

Refunds will not be provided for unused services, no-shows, or early departures. If the agency cancels a trip due to weather, political unrest, or other force majeure, a full refund or alternative date will be offered. More than 30 days before trip: Loss of deposit.15–30 days: 50% of the total trip cost. Less than 15 days: 100% of the trip cost.

Travel Insurance

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  • It is mandatory that all clients obtain comprehensive travel insurance covering medical, trip cancellation, personal liability, and emergency evacuation.
  • The travel agency is not liable for any losses incurred due to lack of proper insurance.

Health and Fitness Requirements

Consult with a healthcare professional or certified personal trainer for personalized recommendations, especially if there are underlying health conditions or limitations. Some tours require good physical fitness (e.g., trekking or adventure sports). Clients must disclose any medical conditions and consult a physician prior to joining such trips.

Passport, Visa, and Permits

A passport is a personal document issued by a national government that confirms your identity and citizenship. It's used to enter and exit a country's borders. You need a valid passport to travel internationally, regardless of whether you need a visa. A visa is an official document that allows you to enter a foreign country. It's issued by the embassy or consulate of the country you want to visit. Visa requirements vary depending on your nationality and the country you're traveling to. Different types of visas exist, such as tourist visas, business visas, student visas, and work visas. For example, Nepal offers tourist visas for leisure purposes.
  • Clients are responsible for securing valid passports, Nepal visas, and any required permits (e.g., TIMS, national park entry).
  • The agency can assist with these documents upon request for an additional fee.

Risks and Liability

Risks are potential problems or dangers, while liability refers to legal responsibility for harm or damage. Liability risk management involves identifying, assessing, and mitigating potential risks that could lead to legal obligations or financial losses.